Warranty Coverage
Reliable coverage you can trust and backed by our commitment to quality, performance, and long-term support.
Product Warranty
Standard Warranty
We warrant all products against defects in materials and workmanship for one (1) year from the date of shipment. This coverage applies when products are installed and used following approved drawings, applicable codes, and manufacturer instructions.
Extended Warranty Options
Extended warranty plans are available for added peace of mind. These optional plans extend protection beyond the standard period and can include ongoing technical support and service assistance.
What’s Covered
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Manufacturing defects
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Component failure under normal use
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Faults due to workmanship
Coverage applies only to DEI-manufactured equipment.
How to File a Claim
To start a warranty claim:
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Contact our support team with your order number.
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Describe the issue and include photos if possible.
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We’ll assess the claim and reply with repair, replacement, or resolution.
We aim to respond quickly and keep downtime minimal.
Support You Can Count On
DEI offers 24/7 support by phone or email. If remote diagnostics or troubleshooting is needed, our technicians are ready to assist.
Structure, Bussing & Labor Warranty
Structure, Bussing & Labor Warranty
DEI warrants all manufactured products against defects in structure, bussing, and workmanship labor for a period of two (2) years from the date of shipment. This warranty applies when equipment is installed, operated, and maintained in accordance with approved drawings, applicable electrical codes, and manufacturer instructions.
Extended Warranty Options
Optional extended warranty programs are available for customers seeking additional long-term protection. These plans extend coverage beyond the standard warranty period and may include enhanced technical support and service assistance.
What’s Covered
- Structural defects in DEI-manufactured equipment
- Bussing defects or failures under normal operating conditions
- Labor-related workmanship issues
Coverage applies exclusively to equipment manufactured by DEI.
How to File a Warranty Claim
To initiate a warranty claim:
- Contact the DEI support team with your order number.
- Provide a detailed description of the issue, including photos when available.
- Our team will evaluate the claim and determine the appropriate repair, replacement, or resolution.
- We prioritize fast response times to minimize operational downtime.
Support You Can Rely On
DEI provides 24/7 technical support via phone or email. When needed, our technicians are available for remote diagnostics and troubleshooting to help resolve issues quickly and efficiently.